In order to help customers better and faster, we are proud to offer our Remote AssistInteractive Support tool:
Remote Assist is easy to use - sit back and let us do the work.
Remote Assist is secure - all sessions are encrypted and protected from prying eyes.
Remote Assist does not install itself - the tool is just temporary, and does not install into your computer. There is no need to worry about removing it after the session ends.
Instructions
Remote Assist is very easy to use.
Before starting your session, you should already be on the phone with one of our support agents. Then, follow these steps:
Step
Action
Result
01
Click Join Session
02
Click on Save
03
Click on Desktop Click on Save
04
Download Complete Click Run Otherwise Double-click Connect.exe on desktop
05
Security Warning Click Run
06
Enter Session Login ID Provided by your support agent
